This Privacy Policy outlines how Pick And Win CA gathers, uses, stores, and safeguards your personal information when you access our Canadian digital entertainment platform.
Pick And Win CA collects various forms of personal data to operate and enhance our services:
- Identification details such as your name and contact information
- Email address and communication settings
- Age verification data required under Canadian regulations
- Technical information such as IP address, browser type, and device data
- Usage patterns and interaction behavior on the platform
- Transaction history and payment-related information
- Customer service interactions and submitted feedback
Your information is used for the following reasons:
- To set up and manage your Pick And Win CA account
- To provide support and address your inquiries
- To verify your identity and support platform safety
- To tailor your digital experience based on your activity
- To handle transactions and maintain financial records
- To send important updates and relevant notifications
- To evaluate platform usage and refine our services
Pick And Win CA uses a range of protective measures to keep your information secure:
- Data stored on protected Canadian servers with encryption
- SSL encryption used during data transfer
- Routine audits and security assessments
- Storage durations comply with Canadian privacy standards
- Restricted staff access and confidentiality protocols
- Continuous monitoring for unusual activity
- Regular backups and recovery procedures
Your information may be shared only under specific conditions:
- When required by Canadian authorities
- With service providers assisting our operations
- When necessary to protect rights or safety
- During organizational changes or transfers
- With your approval for particular uses
- To prevent fraud or unauthorized activities
- To comply with legal orders
Your data is stored only as long as necessary:
- Account data: kept while your account remains active
- Transaction information: stored for 7 years for legal compliance
- Support interactions: kept for 3 years
- Inactive accounts: removed after 24 months
- Immediate deletion for verified removal requests
- Anonymized data may be retained for analytics
- Certain legal circumstances may require extended storage
As a user of Pick And Win CA, you may exercise the following rights regarding your information:
- Access your stored personal information
- Request corrections to inaccurate or outdated data
- Request deletion of your information
- Limit how your data is processed
- Receive a copy of your data in readable form
- Object to certain types of data processing
- Submit complaints to privacy regulators
If you have questions about your privacy or wish to request data removal:
- Email: support@pickandwinca.com
- Response Time: Within 72 hours for removal requests
- Identity verification may be required
- Written requests may be needed for certain actions
- Live chat support available for general questions
- Phone support offered during Canadian business hours
- All requests are documented for compliance purposes
Last Updated: October 2025. Pick And Win CA may revise this Privacy Policy periodically. Continued use of the platform indicates acceptance of updates.
